Cancellation Policy

At Language for Life, we give a high-quality service by:

  • preparing for our appointments
  • limiting the number of appointments each day

We need to know you are coming to your appointments.
If you can’t make your appointment, we need to know, so we:

  • don’t spend time preparing your session
  • can have that time free for someone else

WE will send you a reminder text TWO DAYS BEFORE your appointment.

Please reply with:

  • YES – you are coming
  • NO – you need to cancel

 The latest time to cancel is 3pm the TWO DAYS BEFORE your appointment.

But YOU need to keep track of appointments, and let us know if you need to cancel or reschedule an appointment.

Cancellation fee for Medicare, FaHCSIA, and Better Start clients are given below;

If you don’t let us know by this time, there is a $40 fee for cancelling late.
If you do not show up to your appointment, there is a $60 no-show fee.

This fee will be paid at the next appointment.

PLEASE NOTE:

Private health insurance companies, Medicare, FaHCSIA, and Better Start NOT cover the cost of cancellation fees.

 This cost will need to be paid by you.

Sometimes there are reasons that you cannot cancel early.
You will NOT need to pay a late fee for ONE appointment each school term.

For NDIS clients, the LATEST TIME to cancel is 3pm the 2 BUSINESS DAYS BEFORE your appointment.

Type-NDIS Cancellation Fee
Early Cancellation/Reschedule

Free

Late Cancellation/Reschedule-30 Minutes Session-90% of the Fee

90%

No-Show -30 Minutes Session-90% of the Fee

90%

Late Cancellation/Reschedule-45 Minutes Session-90% of the Fee

90%

No-Show -45 Minutes Session-90% of the Fee

90%

Late Cancellation/Reschedule-60 Minutes Session-90% of the Fee

90%

No-Show -60 Minutes Session-90% of the Fee

90%